Unable to charge service! Insufficient balance.

Here’s why it happens, and what to do about it.

How charging works

Portomundi first reserves an amount based on the parameters in your order. Behind the scenes, we calculate the exact amount. Once the order is finalised, we charge the exact amount based on what actually happened.

An example

Let’s look at a real-life scenario:

•      The request. Transport company ABC requests storage for a container from 4 July until 10 July.

•      The reservation. Portomundi calculates the amount based on those dates. If ABC has enough balance in its Portomundi wallet, the service can be requested. If not, ABC needs to top up straight away.

•      The surprise. Plans change. ABC picks up the container on 15 July, five days later than expected. The costs are now higher than calculated, and higher than the balance in the wallet.

•      The heads-up. The Portomundi partner (your service provider) sends you an email to let you know.